Privacy Policy
Last updated: April 6, 2026
This Privacy Policy describes how SubTrack HK collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. Your trust is important to us, and we maintain the highest standards of data protection.
Information We Collect
We collect various types of information to provide and improve our subscription audit services. When you register an account, we collect your name, email address, and contact details. As you use our platform to track subscriptions and recurring payments, we gather usage data about your activity, including the subscriptions you monitor and the reviews you conduct.
We also collect technical information such as your IP address, browser type, and device information to ensure optimal performance. If you contact us through our support channels, we keep records of your communications to assist you effectively. All data is collected transparently, and you control what information you provide.
How We Use Your Information
Your information helps us deliver our core mission of subscription audit and recurring payment awareness education. We use your data to personalize your experience, show you relevant information about Hong Kong mobile plans, broadband offers, and subscription management tools. Your usage patterns help us improve our platform and provide better quarterly review reminders and cancellation alerts.
We analyze aggregate data to identify trends in forgotten subscriptions and unused services across our user base, helping us enhance our educational content. We may contact you about service updates, new features, or important security matters. We never sell your personal information to third parties for marketing purposes.
Your Privacy Rights
You have the right to access, correct, or delete your personal information at any time. You can request a copy of all data we hold about you in a portable format. If you believe we are misusing your data, you have the right to lodge a complaint with the relevant data protection authority.
You can manage your communication preferences and opt out of non-essential emails. You may also request that we restrict how we process your information. We will respond to all data requests within 30 days. To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience on our platform. Cookies help us remember your preferences, maintain your session, and understand how you use our services. These technologies allow us to provide personalized subscription audit recommendations and track the effectiveness of our educational content about Hong Kong recurring payments.
You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our platform. We also respect “Do Not Track” signals in your browser. For detailed information about how we use cookies, please visit our Cookie Policy.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. Your data is encrypted during transmission and stored on secure servers. Our team undergoes regular security training, and we conduct periodic audits to ensure compliance with data protection standards.
While we maintain strong security practices, no system is completely risk-free. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account. We are committed to maintaining the confidentiality and integrity of your subscription audit data.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is kept active as long as your account exists. If you delete your account, we remove your personal data within 30 days, except where legal obligations require us to maintain records.
Usage data and analytics may be retained in aggregated form for service improvement purposes. You can request deletion of your data at any time by contacting our support team.
Third-Party Services
We may use third-party service providers to assist with hosting, analytics, and customer support. These providers are contractually obligated to maintain the confidentiality and security of your information and use it only for the purposes we specify. We do not control their privacy practices, and we encourage you to review their policies.
Our platform may include links to external resources about Hong Kong mobile broadband providers and subscription services, but we are not responsible for their privacy practices. Always review the privacy policies of external websites before providing your information.
Children’s Privacy
Our services are designed for adults managing household subscriptions and recurring payments. We do not knowingly collect information from children under 18 years old. If we become aware that we have collected data from a minor, we will delete it immediately. Parents or guardians concerned about a child’s information should contact us right away.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Phone: +852 2789 5634
Address: Des Voeux Road Central 288, Central, Hong Kong Island, Hong Kong
We will respond to all privacy-related inquiries within 5 business days. Your feedback helps us improve our commitment to protecting your personal information.